| Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness .
Satellite Healthcare provides expert, personalized kidney care at over 90 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com . The Clinical Improvement Manager (CIM) team functions as Quality Assurance and Improvement (QAI) support to all Satellite Healthcare's (SHC) In-center, Nocturnal and WellBound Home programs. This role is an expert resource and partner providing ongoing quality improvement (QI) collaboration with centers to optimize patient health and safety outcomes, provide quality assessment and performance improvement (QAPI) process training and education, and ongoing support aligned with SHC's quality strategy, initiatives and priorities. The CIM works collaboratively with the Territory Directors, Home Directors and center teams as the expert in quality improvement to assist, coach and facilitate as needed the implementation process of corporate initiatives, development and implementation of quality improvement plans. The CIM organizes center outreach activities as identified and prioritized by SHC data trends, company quality strategy and quality triggers identified through SHC Integrated Quality Model (IQM). The CIM participates in center and Territory quality meetings, develops content and presents quality improvement training, and new employee orientation and other venues of QI training opportunities as needed. The CIM provides in-servicing, monitoring and education of all other clinical staff to support improvement aligned with company quality strategies, QAPI process and quality initiatives and priorities. The CIM is also responsible for communicating and sharing quality improvement best practices in order to meet organizational goals, as well as identify gaps in process, systems and or policies to support enterprise wide enhancements and improvements. Essential Functions: - Make recommendations when new knowledge indicates a need for new or revised policies & procedures (P&P)
- Collaboratively support and participate in identifying, developing, piloting, and implementing training for Medical Clinical Affairs initiatives
- Review quality measures monthly/quarterly for assigned territory; provide recommendations and support to Territory/Home Director, Medical Director and Center Management that will support sustained quality improvement outcomes
- Support Continuous Quality Improvement activity and plans by attending QAPI meetings or reviewing meeting minutes
- Assist in identifying and developing new processes/systems to support clinical improvement and patient safety workflow
- Identify and share best practices among centers in a timely manner; provide direction to center team members in utilization of resources to identify and resolve quality improvement challenges
- Track and utilize tools to assist in root cause analysis (RCA) as identified in QAPI project implementation
- Identify and provide timely communication of improvement opportunities and plans from center outreach support visits to Territory/Home Directors, Medical Directors and Center Manager; provide written summary of outreach improvement opportunities and plans
- Provide auditing and guidance to employees regarding infection control policies and procedures, in collaboration and communication with Safety and Infection Control management
- Review of electronic health records (EHR) to ensure accurate and complete data entry of patient clinical plans and infection control data
- Review deficient findings with Center management and Territory/Home Director and offer recommendations
- Responsible for driving the Satellite Healthcare culture through values and customer service standards
- Accountable for outstanding customer service to all external and internal customers
- Develops and maintains effective relationships through effective and timely communication
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards. Employees must abide by all Satellite's standards of patient care, patient's rights and ethical treatment, and adhere to safety and quality programs. |
