Clinical Improvement Manager
Satellite Healthcare
Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness . The Clinical Improvement Manager (CIM) team functions as Quality Assurance and Improvement (QAI) support to all Satellite Healthcare's (SHC) In-center, Nocturnal and WellBound Home programs. This role is an expert resource and partner providing ongoing quality improvement (QI) collaboration with centers to optimize patient health and safety outcomes, provide quality assessment and performance improvement (QAPI) process training and education, and ongoing support aligned with SHC's quality strategy, initiatives and priorities. The CIM works collaboratively with the Territory Directors, Home Directors and center teams as the expert in quality improvement to assist, coach and facilitate as needed the implementation process of corporate initiatives, development and implementation of quality improvement plans. The CIM organizes center outreach activities as identified and prioritized by SHC data trends, company quality strategy and quality triggers identified through SHC Integrated Quality Model (IQM). The CIM participates in center and Territory quality meetings, develops content and presents quality improvement training, and new employee orientation and other venues of QI training opportunities as needed. The CIM provides in-servicing, monitoring and education of all other clinical staff to support improvement aligned with company quality strategies, QAPI process and quality initiatives and priorities. The CIM is also responsible for communicating and sharing quality improvement best practices in order to meet organizational goals, as well as identify gaps in process, systems and or policies to support enterprise wide enhancements and improvements. Essential Functions:
The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards. Employees must abide by all Satellite's standards of patient care, patient's rights and ethical treatment, and adhere to safety and quality programs.
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