Fairview Health Services is looking for a Manager-Advanced Diagnostics Laboratories at University of Minnesota Medical Center. The Manager will work collaboratively with the Laboratory leadership to achieve the vision for Fairview Laboratory Services in Hematopathology, Molecular diagnostics, and Cytogenetics labs.
The Manager will work collaboratively with the Laboratory leadership to achieve the vision for Fairview Laboratory Services in assigned practice area. This position will have responsibility for the overall management and quality of laboratory services and will work cooperatively with the site leaders. The Manager will be responsible for modeling and implementing customer oriented service. Manager will direct all aspects of laboratory operations in an efficient and cost effective manner. Manager will also be responsible for the laboratory staff. Manager will interact with administration and other managers in the assigned practice area to insure laboratory services are coordinated effectively with patient care delivery.
Supervise department personnel; accountable for hiring, firing, performance evaluation and disciplinary actions.
Values the uniqueness within and respects the differences between individuals.
Actively recruits and hires people to create a diverse and complementary team.
Models appreciation and acceptance of differences.
Provides a welcoming and supportive environment.
Creates and maintains a communication system to assure all employees have relevant, timely, and appropriate information.
Establishes and reviews expectations that guide, motivate and hold people accountable for their work.
Provides feedback and coaching on an ongoing basis.
Conducts fair, accurate and timely performance reviews.
Discovers the aspirations and talents of employees and assists them in realizing their goals.
Knows what satisfies employees.
Recognizes the value of employee engagement and promotes positive team dynamics
Manages Laboratory Finances
Provides oversight of budget in conjunction with Vice President of Laboratory Services, Medical Director(s) and other stakeholders.
Demonstrates effective stewardship of limited resources.
Manages Laboratory Operations
Plans, develops, coordinates and evaluates innovative services for patients, their families and staff.
Represents the laboratory to many constituencies including administration and management council, other staff, the consumer (patient and families), volunteers, etc.
Recognizes and addresses opportunities for improvement.
Uses best practices information to set stretch goals.
Sets appropriate priorities among competing demands.
Creatively manages resources and staffing issues.
Meets all regulatory requirements.
Uses available information technology to support day-to-day work operations.
Remains knowledgeable about legislation and public policy that affects the laboratory.
Focuses on Customers
Understands the importance of customer service and the patient experience.
Sets an example of exemplary customer service.
Anticipates customer needs, including those with different cultural needs Takes action to meet and exceed the needs of all customer groups
Continuously implements strategies to improve customer satisfaction.
Improves overall customer satisfaction results.
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with all relevant laws, regulation and policies
Performs other duties as assigned.
Bachelor’s degree in business or healthcare related field
5 years of clinical laboratory experience with at least 2 years of supervisory experience preferably in a complex laboratory environment with multiple locations, complex testing and a large employee group.
Bachelor’s degree in Medical Technology or related field
In depth experience with Genomics/Molecular testing.
10 years of clinical laboratory experience with at least 5 years of supervisory experience preferably in a complex laboratory environment with multiple locations, complex testing and a large employee group.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota. Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education