| JOB TITLE: Patient Access Representative/Nursing Assistant LOCATION: Geisinger Wyoming Valley Medical Center DEPARTMENT: Neurosurgery WORK SCHEDULE: Days WORK TYPE: Full Time JOB SUMMARY: Provides a variety of clinical and administrative support-type duties in the day-to-day support of the outpatient clinic. Functioning in the spirit of teamwork, the Medical Office Assistant (MOA) is responsible for front line office support to the department, assists other team members on the unit and assists clinical staff with patient care. Serves as part of the care team and therefore accountable for demonstrating behaviors and skills that support the success of the team. Supports the objectives of Geisinger Medical Center in its efforts to provide quality patient care and patient satisfaction. Reports directly to the Clinic Nurse Coordinator and Operations Manager. COMPETENCIES AND SKILLS: Demonstrates flexibility in response to unexpected changes in workload, staffing and scheduling. Demonstrates the knowledge and skills necessary to provide care appropriate to age of the patient. Demonstrates effective oral, written and computer communication skills. Demonstrated office skills, proficient at electronic scanning. Demonstrates a willingness to work in a team environment. Demonstrates flexibility and ability maintain patient confidentiality. EDUCATION AND/OR EXPERIENCE: High School Diploma or GED and minimum of one year previous front-office experience in a medical setting preferred. Successful completion of designated education curriculum for the unlicensed care associate and successful completion of orientation required. Successful completion of KAP training. Certified BLS certification preferred or must obtain within 3 months of hire. WORKING CONDITIONS/PHYSICAL DEMANDS: Work is typically performed in a clinical environment. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. GEISINGER WYOMING VALLEY MEDICAL CENTER: (GWV), located in Wilkes-Barre, Pa., is an acute care hospital that is licensed for 274 beds, and houses the only Level II Trauma center in Luzerne County. The campus includes the Frank M. and Dorothea Henry Cancer Center, The Richard and Marion Pearsall Heart Hospital, the Janet Weis Children’s Hospital Pediatric Unit, a transplant program and the Brain & Spine Tumor Institute. Geisinger South Wilkes-Barre is GWV’s ambulatory campus. ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter. ** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. *Domestic partner benefits not applicable at Geisinger Holy Spirit. | 
